Privacy Policy

Privacy Policy for Ambrosio’s Auto Glass

Last Updated: [10/06/25]

1. Introduction
Ambrosio’s Auto Glass (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information through our website (https://www.ambrosiosautoglass.com) and related services, as well as your rights with respect to that information.

By accessing or using our website or services, you agree to the practices described here.

2. Information We Collect

We may collect the following types of information:

a) Personal Information You Provide
• Name
• Email address
• Phone number
• Postal address (if needed for service or billing)
• Vehicle details (make, model, year)
• Insurance information (if relevant)
• Payment information (e.g. credit card, Venmo, checks)
• Any other information you choose to submit (e.g., when making an inquiry or submitting a form)

b) Automatically Collected Information
• IP address
• Browser type and version
• Operating system
• Pages you visit on our site
• Time and date of your visit
• Referring URL
• Cookies and tracking technologies (see Section 4 for details)

c) Third-Party or Public Sources
We may obtain information from third-party sources (e.g. for verifying address, fraud detection) or public records.

3. How We Use Your Information

We may use your information for the following purposes:

• To provide, maintain, and improve our services

• To respond to your inquiries and requests

• To schedule appointments, process payments, and perform services

• To send you updates, marketing, and promotional communications (if you opt in)

• To comply with legal obligations and enforce our policies

• To prevent, detect, and address fraud, security, or technical issues

• To analyze site usage and trends for improving user experience

• Any other purpose we disclose at the time of collection

4. Cookies and Tracking Technologies

We may use cookies, web beacons, pixels, and other tracking technologies to collect and store information about your browsing behavior.

• Cookies allow us to recognize your browser and remember your preferences (e.g. form entries).

• You can typically set your browser to refuse cookies or to alert you when cookies are being sent. However, disabling cookies may affect site functionality.

• We may also use third-party analytics services (e.g. Google Analytics) to collect and analyze usage data.

5. Disclosure of Information

We may disclose your information as follows:

• To our employees, contractors, or service providers as needed to perform services

• To payment processors, banks, or credit card companies for payment processing

• To insurance companies if required for claims processing

• To comply with legal or regulatory obligations (e.g. court orders, law enforcement)

• To protect the rights, property, or safety of Ambrosio’s Auto Glass, our users, or others

• In connection with a merger, acquisition, sale, or other corporate transaction (with notice)

• With your consent or at your direction

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected (or as required by law). When no longer needed, we will delete or anonymize it.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

• The right to access, correct, or delete your data

• The right to restrict or object to certain processing

• The right to withdraw your consent (where applicable)

• The right to request portability of your data

• The right to opt out of marketing communications

To exercise any of these rights, please contact us using the information in Section 10. We may ask you to verify your identity before processing a request.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly delete it.

10. Contact Us

If you have questions, concerns, or requests about this Privacy Policy, please contact us at:

Ambrosio’s Auto Glass
60 Kuhio St, Bldg J Unit 1, Hilo, HI 96720
Phone: (808) 960-3571
Email: ambrosiosautoglass@gmail.com

11. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time. We will post the updated version on this page and update the “Last Updated” date. Your continued use of our website or services after changes means you accept the revised policy.