In most cases, you will only pay your deductible. If you have questions, please call Ambrosio’s Auto Glass.

The simplest way is to call and describe the concern—or text a picture to 808-960-3571.

At Ambrosio’s Auto Glass, we follow these standards to ensure safe and effective repairs:

• A crack should not extend into the area framed by the steering wheel up to the highest point of the wiper sweep.

• A star crack should not have any lines extending beyond the size of a quarter.

• A single line crack should be no longer than 4 inches.

Calling Ambrosio’s Auto Glass first can save time. We can help determine whether an insurance claim should be opened based on your deductible, the extent of damage, and parts availability. If a claim is needed, our staff can assist you with filing. Some carriers will even waive deductibles for repair-only claims.

You always have the right to choose your auto glass provider. Some insurance companies direct claims through third-party networks, but requesting Ambrosio’s Auto Glass ensures you get trusted local service—not the lowest bidder.

Call Ambrosio’s Auto Glass and we’ll walk you through filing your claim. Once a claim number is issued, the repair or replacement can begin.

Many insurance companies will reimburse you (less your deductible) if you submit a receipt, but this is not guaranteed. To avoid surprises, confirm coverage before proceeding with repairs.

Policies vary. Glass claims are typically processed under Comprehensive (vehicle stationary) or Collision (vehicle in motion). Whether your rates increase depends on the type of damage and your carrier’s rules. Check with your insurance company for details.

Call Ambrosio’s Auto Glass to inspect the damage and provide cleanup of the broken glass. Please clear out personal items to speed up the process. If parts need to be ordered, we can apply a protective film wrap to prevent water damage or provide secure overnight storage if needed.